Persuasion & Influence: Advanced Communication Skills
An advanced communications programme and introduction to NLP (Neuro Linguistic Programming). Develop and employ powerful and compelling communications techniques to create influence and win over people’s thinking. Consciously develop a strong, confident, yet non-aggressive demeanour which will give you the ability to handle difficult people and situations with ease.
Who is it for?
This course is for anyone in your organisation who needs to work on building relationships in order to get people on side. It’s great for those who find dealing with difficult colleagues challenging, and can be especially useful for those in a sales, account management or customer service role who can come up against potentially difficult customers or situations. The material caters for delegates naturally disposed towards both a hard or soft approach.
What does it cover?
Delegates will have the be introduced to the basic principles of NLP (Neuro Linguistic Programming) and will learn how to build rapport more easily by using appropriate communication styles. In small groups they will actively practice rapport, persuasion, influence and negotiation techniques for dealing with difficult people and situations. Delegates are made to feel comfortable throughout and no-one is asked to stand at the front and demonstrate techniques.
What will delegates be able to do differently?
- Build rapport quickly and effectively – either face-to-face or on the phone
- Be able to ask far better questions
- Become more persuasive and exert greater influence
- Confidently and empathetically stand up for themselves in difficult situations
- Be more confident and effective in handling different people and situations
- Understand different communication styles and learn to adapt their own as necessary
- Become more successful in negotiations
- Use persuasive language skills
- Avoid conflict
Programme overview
- Increasing acuity – our conscious awareness of how we all communicate
- The VAKOG model
- The characteristics of influence
- Understanding self-belief and confidence
- Building rapport by understanding the perspectives of others
- How the conscious and subconscious mind work
- Highly effective questioning and listening techniques
- Realising that all behaviours have a positive intention
- Understanding how to use assertiveness and yet avoid threatening behaviour
- Negotiate for a genuine win-win situation
Venues and dates
- Birmingham 09th May 2012
- Birmingham 17th July 2012
- Birmingham 23rd October 2012
- Birmingham 01st May 2013
- Bristol 14th June 2012
- Derby / Nottingham 26th June 2012
- Leeds 04th December 2012
- Leeds 16th May 2013
- London 30th May 2012
- London 17th October 2012
- London 10th January 2013
- London 17th April 2013
- London 11th July 2013
- Manchester 03rd July 2012
- Manchester 11th September 2012
- Manchester 14th March 2013
- Manchester 18th July 2013
- Milton Keynes 06th February 2013
- Milton Keynes 17th May 2013
- Southampton 20th September 2012
- Southampton 09th May 2013
Duration and cost
1 day, £599 + VAT
