Winning Telesales Techniques
Master the key skills that will propel your telephone sales activities
Who is it for?
This course is for telesales and customer service personnel who deal with both inbound and outbound sales calls or make sales appointments on the phone.
What does it cover?
A true masterclass for phone based sales people, it takes a look at all the elements that make up successful telesales calls. It then translates these in to simple techniques and tools to improve sales success. This telesales course is highly interactive and practises new techniques to get practical feedback.
What will delegates be able to do differently?
- Recognise their communications style as well as those of customers
- Understand how to adapt their style to make calls more effective
- Employ techniques to build rapport in those all-important first few seconds
- Ask better questions to identify exact customer needs
- Overcome objections and gain commitment
- Negotiate with customers and close sales more comfortably
Programme overview
NB: If you have pre-recorded calls these can be used prior to the day as part of a tailoring package allowing training time to then be adjusted accordingly on the day.
Communication skills:
- Improve rapport by adapting communications behaviour accordingly
- Generate a professional rapport in the vital first part of the call
- Analyse verbal communication, in particular tone, projection and pace
- Be able to use different types of questioning style
- Engender trust and respect from customers
The sales process
- Know the importance of planning and research
- The PI DG process;
– planning and preparation
– investigation
– demonstrating capability
– gaining commitment - Maintain focus and control when making outbound calls by introducing a coherent structure
- Close and consolidate sales comfortably
- Ways of closing the sale
– Direct question close
– Assumptive close
– Minor point close
– Alternative close - Overcome objections by staying in control of your calls
Duration and cost
1 day, £1,495 + VAT
Click on the following links for more details on costs and options, guarantees, discounts and our Skills Licence
Funding and bundle options
Part funding options are available on this course
Bundle with LIVE! Telesales coaching for just £2,795
Follow on programmes
LIVE! Telesales coaching
Opening new doors
Process, questions, objections, negotiation
Negotiation for sales people