LIVE! Tele sales Coaching
A day’s advanced coaching and training for high performing telesales people
Who is it for?
Anybody in telesales or who uses the telephone to make appointments on a regular basis.
What does it cover?
A mixture of training, coaching and testing new skills all in one day. This high impact and high energy day is designed to give your sales teams new skills that they can integrate into their work immediately, with confidence, and with renewed vigour.
What will delegates be able to do differently?
- Understand more about the customers’ perspectives on authority, professionalism and trust
- Control a call and gain information
- Question and listen effectively
- Know the importance of consolidation
- Manage difficult situations
- Develop a mindset & the tools for continued performance improvements
Programme overview
The group will spend some of the day training, some coaching and some on the phone using their new skills. This format reinforces learning and boosts morale as well as your return on investment.
- Understanding the psychological processes that go on when using the phone
- The importance of excellent listening
- Communicating a sales process
- Developing a deep, professional rapport
- Using advanced language skills to increase influence
- Advanced questioning techniques and how to ask more meaningful questions
- Overcoming objections – including pricing objections – early in the sales process
- Gaining commitment from customers
- Consolidating commitment
Duration and cost
1 day, £1,595 + VAT
Click on the following links for more details on costs and options, guarantees, discounts and our Skills Licence
Funding and bundle options
Part funding options are available on this course
Bundle with Winning telesales techniques for just £2,795
Follow on programmes
Opening new doors
Negotiation for sales people
Using NLP in business development
Winning telesales techniques

