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Quality, value and assurance

Ensuring our training meets your highest expectations.

Quality in delivery - an Impellus USP

Unlike most other training companies, our trainers are employed by us - they're not freelancers who are used from time-to-time. This guarantees continuity and quality. Our trainers are also evaluated by their delegates at the end of every session and their performance is continually monitored to ensure we keep quality high.

Where applicable they hold relevant professional qualifications and we only ever recruit trainers who have had team management experience and budget-holding responsibility. They all have other responsibilities within the business outside of training too to keep them commercially sharp.

Real workplace application

How do you measure training and your return on the investment?

This is an age-old question and we work hard to give you a clear answer. All of our courses and the materials that accompany them are designed specifically to challenge thinking about how new skills can be applied to generate improvements in the workplace. All courses also finish with time to collect these thoughts and order them into a useful plan.

Those taking an ILM Award have to write up what they have acheived with the learning undertaken, providing you with the changes you're after as well as a report specifically detailing the returns you've had. A clear way to ensure and report on the return on investment from your management training.

Course guarantee

Our commitment to quality is reflected in the unique guarantee that applies to all our training. If you’re not totally satisfied with any course we run for you we’ll offer you a replacement free of charge or, if you prefer, offer you a full no-quibble refund.

Free refresher courses

All delegates on our open courses are able to re-attend the same course a second time within a three month period to refresh skills absolutely free of charge. This can help delegates to embed their new skills and maximise the impact of their learning.

Skills protection guarantee

Should a delegate leave within six months of training, we will offer the same course to their replacement entirely free of charge.

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See client comments

Interesting, lively and enthusiastic trainer. I knew very little and left feeling as though I could go forward

Debbie Sharratt

Foster Care Associates

Great trainer, friendly, informative and kept the day interesting. Good material and excellent venue. I found leadership styles, presentation methods and defining communication – the importance of body language and tone – very useful

Tanitia Liddle


Our Operations Manager came back noticeably more confident and highly enthused. We’ll be using Impellus’ open training courses again.

Max Campbell

Hot Office Business Centres

This has really helped me to understand the dynamics of my team.

Helen Smith


This has changed my perspective on what’s actually happening in the business

Chris Hall

Beales Hotel Group

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Contact us

0800 619 1230

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