Quality, value and assurance
Ensuring our training meets your highest expectations.
Quality in delivery
We have a depth of specialist expertise in all the areas we cover meaning that we can pick the right trainer for your needs based on the material being covered and the delivery style you’re after. Our trainers are evaluated by their delegates at the end of every session and their performance is continually monitored to ensure consistent quality.
Where applicable they hold relevant professional qualifications.
Our commitment to quality is reflected in the unique guarantee that applies to all our training. If you’re not totally satisfied with any course we run for you we’ll offer you a replacement free of charge or, if you prefer, offer you a full no-quibble refund.
Free refresher courses
All delegates on our open courses are able to re-attend the same course a second time within a three month period to refresh skills absolutely free of charge. This can help delegates to embed their new skills and maximise the impact of their learning.
Skills protection guarantee
Where a Skills Licence is taken out (see above) we offer a unique insurance against your investment. Should a delegate leave within six months of training, we will offer the same course to their replacement entirely free of charge.
“Very informative. A good balance between theory and real life situations”
Sue Philip, Suffolk Housing Association
“I figured that if Impellus were happy to offer a guarantee the pressure to deliver was on them and not me”
Susan Pratt, Scientifics